At Éclat, we’re passionate about enabling clients to design and deliver impeccable internal customer experience and empower their organization to overcome the leading HR challenges; “creating impact”, “engagement” and “retention”.
In order to deliver the impeccable internal customer experience, we work on a model where our clients can x-ray their current organization via quantitative research, start with a diagnosis and tailor the best-fit solution for their Human Asset Challenges.
ÉMPLOYEE
Internal Customer is the protagonist of the experience and its engagement is driven by diverse motivational factors.
Understanding Hiring Process, Definition of the TALENT, Emotional bond with the brand & the organization, Internal touch points is critical in defining the individual aspect of the experience that an organization is delivering.
ÉMPLOYER
Employer is about the persona, story behind the Brand itself, the promise that the brand is making and the visibility of such attributes in everyday life.
ÉNVIRONMENT
It is the arena where virtual promises turn into realities. It is about Company values, Vision & Mission, Corporate culture, Leadership Style, communication and transparency.
ÉXPECTATION
It is about communicating the expected behaviors, cultural fit, requirements of today and probable future plans. Bringing transparency into the organization in order to enable sense of fairness.
ÉDUCATION
Education entails mandatory knowledge to perform within the organization. It is about accessible information on products, services, policies, processes, task at hand through which internal customers can feel at ease by feeding themselves with required information, sharing and knowhow transfer.
ÉFFICIENCY
Understanding the definition of success, everyday processes to accomplish a simple task, job definitions, KPIs, innovation & improvement focus, role / profile matching.
ÉMPOWERMENT
It is about enabling internal customers to feel in charge, to increase their sense of belonging, to take initiative, to act beyond their job definitions, and available tools to create & innovate for further success.
